Project case studies

Projects: how print and custom-product stores go online

Case studies of online ordering and web-to-print builds delivered by Cmsmart, the ecommerce team at Netbase JSC. Filter by the kind of business you run.

826
Case studies
9
Business types

Browse case studies

All typesPackaging, labels & stickers22Photo, canvas & photobooks14Apparel & merch141Marketplaces17Corporate & B2B portals288Agencies, API & integrations76Print-on-demand & gifts85Print shops going online148Other online ordering35
Platform named in the case studyAnyHeadless / API44
826 case studies
Enhancing Custom Print Ordering Experience Through Innovative Solutions - project preview
Corporate & B2B portals

Enhancing Custom Print Ordering Experience Through Innovative Solutions

This project optimizes the online ordering system for customized print products. The client excels in providing business cards, flyers, posters, and other print materials tailored to customer specifications. CMSMART played a crucial role in refining the ordering workflow by implementing a user-friendly catalog structure, making it easier for customers to navigate services and submit designs. The enhanced online presence significantly improves the overall customer journey.

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Transforming Custom Merchandise Ordering for Enhanced Customer Engagement - project preview
Apparel & merch

Transforming Custom Merchandise Ordering for Enhanced Customer Engagement

This project involved enhancing a custom merchandise platform's online ordering system, focusing on user experience and service discoverability. By restructuring category flows and simplifying the ordering process, customers benefited from a more streamlined artistic submission route. CMSMART played a pivotal role in designing a clearer storefront layout that facilitates efficient transactions and greater engagement with diverse product offerings.

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Print-on-demand & gifts

Transforming Online Ordering for Customized Banner Products

The client specializes in web-to-print services, offering a fully customizable online experience for consumers looking to order personalized banners. Cmsmart significantly improved the client's online presence and ordering workflow, enhancing discoverability and user experience while simplifying the product selection process.

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Enhancing Online Ordering and Service Discoverability for Printing Solutions - project preview
Print shops going online

Enhancing Online Ordering and Service Discoverability for Printing Solutions

This project focused on refining the online presence of a web-to-print business by improving their ordering workflows and enhancing customer service discoverability. By streamlining product categorization and simplifying the ordering journey, we enabled users to personalize products with ease. Our approach significantly reduced friction in finding services and submitting designs, leading to an enriched user experience.

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Improving Customer Experience for Outdoor Cooking Equipment Retailer - project preview
Agencies, API & integrations

Improving Customer Experience for Outdoor Cooking Equipment Retailer

Cmsmart collaborated with a retailer specializing in outdoor cooking equipment to enhance their online presence and simplify the ordering process. By restructuring their product catalog and streamlining the customer journey, we facilitated an intuitive shopping experience. Key improvements included better categorization, an optimized layout for service discovery, and an efficient order placement system that reduced friction for customers. These enhancements allowed the business to present their offerings clearly and facilitate a smoother transition from product selection to checkout.

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Improving Custom Product Ordering Process for Furniture Retailer - project preview
Print-on-demand & gifts

Improving Custom Product Ordering Process for Furniture Retailer

This case exemplifies how a furniture retailer upgraded its online ordering experience to meet modern consumer demands. By redefining its catalog structure and enhancing the ordering flow, customers can now easily navigate product options, make selections, and submit artwork. Improved service discoverability coupled with a streamlined user experience led to a more efficient ordering journey. The project focused on elevating the client’s digital presence and ensuring customer engagement through intuitive design and seamless functionality.

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Transforming Customer Experience for Print and Design Service Orders - project preview
Print shops going online

Transforming Customer Experience for Print and Design Service Orders

In the competitive landscape of print and design services, enhancing customer experience is paramount. This initiative focused on streamlining the online ordering process for a print business, facilitating easier navigation through service offerings, and optimizing the user experience from order placement to fulfillment. Through strategic improvements, we aimed to simplify customer interactions, ultimately elevating service discoverability and reducing friction in the ordering flow.

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Streamlined Customer Experience for Custom Print Orders and Design Uploads - project preview
Print shops going online

Streamlined Customer Experience for Custom Print Orders and Design Uploads

A comprehensive approach was taken to enhance the online ordering experience for a leading print solutions provider. By implementing a user-focused catalog structure and simplifying the ordering process, CMSMART facilitated a much clearer service discovery and optimized user experience. Clients can easily upload their artwork and configure desired products, leading to a more efficient workflow and improved customer satisfaction.

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Transforming Online Presence for Simplified Custom Product Purchasing - project preview
Corporate & B2B portals

Transforming Online Presence for Simplified Custom Product Purchasing

This case study explores how a prominent signage company enhanced their online ordering experience through improved website optimization, leading to significant improvements in the customer journey for product customization and service discoverability. By streamlining the navigation and fostering easier access to a robust product catalog, this initiative allowed for better service visibility and an improved ordering process for customers. CMSMART facilitated these enhancements to ensure customers could effortlessly navigate, configure, and personalize orders.

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Transforming Print Product Catalogs and Customer Experience - project preview
Print shops going online

Transforming Print Product Catalogs and Customer Experience

This initiative focused on improving the online presence and ordering experience for a print company by restructuring their product catalogs and streamlining the ordering process. By collaborating with Cmsmart, the client was able to enhance customer engagement through a clearer layout of services, allowing for seamless product discovery and a simplified ordering process. The improvements also included empowering customers to upload designs confidently, increasing customer satisfaction and workflow efficiency.

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Transforming Custom Print Ordering and Online Design for Enhanced User Experience - project preview
Marketplaces

Transforming Custom Print Ordering and Online Design for Enhanced User Experience

This project focused on improving the online ordering and design customization process for a print service provider. By enhancing the user interface and user experience, we enabled customers to navigate and complete orders more smoothly. The initiative led to a clearer representation of service offerings, reduced friction in the ordering process, and facilitated an engaging customer journey from product discovery to order fulfillment. Cmsmart played a crucial role in enhancing the overall client presence in the online marketplace.

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Improving Online Ordering and Product Customization Experience for Customers - project preview
Corporate & B2B portals

Improving Online Ordering and Product Customization Experience for Customers

The client specializes in custom products such as business cards, flyers, and signage, aiming to streamline the ordering process for customers while offering design flexibility. Cmsmart played a vital role in improving the client's online presence by creating a more structured catalog and enhancing the customer journey. This initiative included simplifying the ordering flow, incorporating an easy-to-use design upload feature, and optimizing service categories, ultimately leading to a more intuitive user experience. The enhancements have facilitated better service discoverability, reduced friction during the ordering process, and improved overall customer satisfaction.

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