Project case studies

Projects: how print and custom-product stores go online

Case studies of online ordering and web-to-print builds delivered by Cmsmart, the ecommerce team at Netbase JSC. Filter by the kind of business you run.

826
Case studies
9
Business types

Browse case studies

All typesPackaging, labels & stickers22Photo, canvas & photobooks14Apparel & merch141Marketplaces17Corporate & B2B portals288Agencies, API & integrations76Print-on-demand & gifts85Print shops going online148Other online ordering35
Platform named in the case studyAnyHeadless / API44
826 case studies
Enhancing the Online Ordering Journey for Print Services and Products - project preview
Marketplaces

Enhancing the Online Ordering Journey for Print Services and Products

Étapes Print is a leading online commercial printing service specializing in a wide range of products including business cards, flyers, posters, and promotional items. Their easy-to-use platform allows customers to place orders with various speed options for production, all while ensuring a seamless artwork submission process. CMSMART helped enhance the client’s online presence by streamlining the customer ordering journey. This included improving service discoverability, categorization, and artwork upload processes, ultimately leading to a better user experience for professional and B2B customers. The simplified steps for selecting products and submitting artwork reduced friction, enabling faster service and increasing customer satisfaction.

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Streamlined Ordering Experience for Personalized Businesses and Services - project preview
Apparel & merch

Streamlined Ordering Experience for Personalized Businesses and Services

Cmsmart played a pivotal role in enhancing the online presence of the client by simplifying the ordering process for custom products. With the introduction of clear categorization and a user-friendly interface, customers can easily navigate through the services offered, such as custom merchandise and design support. The implementation facilitated quicker image uploads and seamless design personalization options, leading to a reduction in customer friction throughout the buying journey. The improved workflow enables smoother transitions from quote requests through to artwork approval, production, and fulfillment, ensuring a better experience for end-users. This transformation not only clarified the service offerings but also heightened the engagement level with prospective clients, ultimately aiming for increased conversions.

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Enhancing Retailer Online Store for Seamless Product Ordering and Service Discovery - project preview
Corporate & B2B portals

Enhancing Retailer Online Store for Seamless Product Ordering and Service Discovery

Cmsmart played a pivotal role in transforming the retailer's online store, enhancing customer experience through improved product discoverability and a seamless ordering workflow. By refining the catalog structure and integrating user-friendly features, customers can easily navigate the service offerings—ranging from business cards to flyers and signage. The enhancements facilitated clear service discovery, allowing users to submit artwork and finalize orders effortlessly. This optimization not only streamlined the purchasing process but also positioned the retailer for sustained growth in a competitive market.

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Enhancing Online Ordering Experience for Print Products and Services - project preview
Corporate & B2B portals

Enhancing Online Ordering Experience for Print Products and Services

Daisy's REPRO is a leading digital print shop located in Hamburg, Germany, specializing in eco-friendly printing and a wide range of products including business cards, flyers, brochures, and large-format prints. Customers can enjoy 24/7 online ordering with options for same-day and next-day delivery. CMSMART significantly improved the online presence and ordering journey for Daisy's REPRO by optimizing the website for better service discoverability and a streamlined customer experience. This involved enhancing the online catalog structure, simplifying the artwork upload process, and integrating an online design tool, resulting in a smoother and more efficient ordering workflow.

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Transforming the Online Ordering Experience for Custom Drum Products - project preview
Packaging, labels & stickers

Transforming the Online Ordering Experience for Custom Drum Products

The client specializes in custom-printed drum products, including bass drum heads and decals, catering primarily to musicians and bands in the U.S. CMSMART delivered a streamlined online ordering and design experience that makes it easy for customers to upload artwork and select options for their products. By improving the catalog structure, CMSMART enhanced discoverability and user engagement, significantly reducing friction in the purchasing process. The result was a user-friendly platform enabling quick and effective order placements, ensuring clients receive personalized products efficiently and reliably.

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Enhancing Customer Experience for Online Print Services and Local Pickup - project preview
Corporate & B2B portals

Enhancing Customer Experience for Online Print Services and Local Pickup

CMSMART collaborated with Ctrl Print & Copy Hub to elevate their online and in-store print service offerings. The client provides a diverse range of products, including business cards, flyers, posters, and personalized gifts, with a seamless customer journey that spans from product selection to artwork submission. To optimize their online presence, CMSMART implemented a refined catalog structure and improved the ordering process. Key enhancements included an intuitive online design tool, streamlined file upload options, and clearer service categories, resulting in a more efficient experience for customers seeking personalized printed materials. Through these improvements, Ctrl has significantly enhanced its customer flow and service discoverability, catering to both local consumer needs and businesses in Cyprus and Greece.

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Enhancing Online Ordering Experience for a Web-to-Print Business - project preview
Agencies, API & integrations

Enhancing Online Ordering Experience for a Web-to-Print Business

The client in the web-to-print sector faced significant challenges with a minimal online presence, displayed only through a 'Coming Soon' page. CMSMART stepped in to enhance their digital footprint by implementing an intuitive online ordering flow. Our contribution focused on optimizing service discoverability, which simplified the customer experience by streamlining the selection of products and the submission of artwork. By redesigning the website experience, we enabled easier navigation, better presentation of design services, and a clear catalog structure that ultimately aids in converting visitors into customers.

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Transforming the Customer Journey for Print-on-Demand Services - project preview
Apparel & merch

Transforming the Customer Journey for Print-on-Demand Services

CreativStore, a French retailer specializing in personalized print-on-demand products, sought to enhance its online presence and customer journey. With the integration of seamless online ordering capabilities and an intuitive product customization tool, CreativStore can now effectively cater to its customers' diverse needs, from personalized textiles to unique gifts. CMSMART played a pivotal role in refining their e-commerce platform by improving discoverability, simplifying the artwork upload process, and enabling a smoother, faster customer experience. This transformation has led to an elevated service offering that allows users to easily navigate product categories and personalize their orders with confidence.

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Elevating Online Ordering for Print Products and Design Services - project preview
Apparel & merch

Elevating Online Ordering for Print Products and Design Services

Creations Creative is dedicated to providing quality printing solutions along with effective design services, specializing in commercial printing, direct mail, and custom promotional products. CMSMART partnered with Creations Creative to enhance their online presence, integrating a more efficient product catalog and streamlined ordering process. This improvement allows customers to easily navigate through a broad range of products, from business cards and flyers to banners and apparel. The new design also facilitates smooth artwork uploads and dedicated support for custom requests, elevating the overall customer journey. CMSMART’s enhancements ensure Creations Creative stands out as a reliable partner in the print industry, empowering clients to access high-quality services effortlessly.

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Streamlining Online Ordering and Service Discovery for a Commercial Printing Company - project preview
Corporate & B2B portals

Streamlining Online Ordering and Service Discovery for a Commercial Printing Company

CMSMART partnered with a full-service commercial printing company to enhance its online presence and simplify the customer ordering journey. By reorganizing their product catalog and improving the online ordering flow, customers can more easily navigate through a diverse range of services including business cards, brochures, and large-format signage. CMSMART's approach enabled seamless artwork uploads and an online design tool for personalized products, significantly reducing friction in the ordering process. The customer can now experience a clear path from product selection to proofing and fulfillment, ultimately improving service discoverability and customer satisfaction.

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Enhanced Customer Experience for Memorial Products and Services - project preview
Marketplaces

Enhanced Customer Experience for Memorial Products and Services

Churchill Memorials Limited, a family-run stonemasonry business, specializes in bespoke memorials, headstones, and nationwide installation services across the UK. They offer a range of products including cemetery memorials, kerb sets, and cultural memorials tailored to meet diverse customer needs. To streamline their online presence and improve the customer journey, CMSMART enhanced their service discoverability and ordering process. Customers can now effortlessly request quotes, upload designs, and navigate through a structured catalog showcasing their offerings, leading to a more intuitive purchasing experience.

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Optimizing Online Ordering for Custom Packaging and Printing Solutions - project preview
Packaging, labels & stickers

Optimizing Online Ordering for Custom Packaging and Printing Solutions

CMSMART worked closely with Cellophane to enhance their online presence in the web-to-print e-commerce space. The client's focus on custom packaging and print products is supported by an extensive catalog, emphasizing sustainability and fast delivery. By reimagining the customer journey, CMSMART improved the website's functionality, allowing users to easily customize, configure, and order packaging products such as boxes, bags, and labels. The streamlined ordering flow includes intuitive design upload options and a more effective service discovery process, ensuring customers can navigate through a wealth of packaging solutions with ease. CMSMART's approach enabled Cellophane to provide a satisfying online shopping experience, ultimately driving better engagement and improved customer satisfaction.

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