Project case studies

Projects: how print and custom-product stores go online

Case studies of online ordering and web-to-print builds delivered by Cmsmart, the ecommerce team at Netbase JSC. Filter by the kind of business you run.

826
Case studies
9
Business types

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All typesPackaging, labels & stickers22Photo, canvas & photobooks14Apparel & merch141Marketplaces17Corporate & B2B portals288Agencies, API & integrations76Print-on-demand & gifts85Print shops going online148Other online ordering35
Platform named in the case studyAnyHeadless / API44
826 case studies
Enhancing Customer Journey and Service Discovery for a Printing Company - project preview
Agencies, API & integrations

Enhancing Customer Journey and Service Discovery for a Printing Company

Phutprint is a Cardiff-based printing company dedicated to delivering quality printing solutions. However, their original online presence was lacking essential product visibility and a seamless ordering process. Recognizing the need for improvement, CMSMART stepped in to enhance their online platform. We focused on optimizing the customer journey by structuring their services for better visibility. Our contributions simplified service discovery and outlined an efficient ordering workflow. By streamlining the user experience, we aimed to facilitate smoother interactions for clients seeking printing services, thus elevating the overall engagement.

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Optimizing Online Presence for a Full-Service Marketing Agency - project preview
Apparel & merch

Optimizing Online Presence for a Full-Service Marketing Agency

Phoenix3 Marketing, a full-service marketing agency located in St. Petersburg, Florida, specializes in branding, web design, digital marketing, and promotional merchandise. To enhance its online presence and streamline the customer journey, CMSMART implemented an improved ordering process that makes it easier for clients to discover services, request quotes, and manage projects. This solution encompassed clearer service categorization, simplified checkout flows, and enhanced options for artwork submission, thereby improving the agency's ability to serve its clientele effectively.

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Improving Customer Journey for Faster Printing and Design Uploads - project preview
Apparel & merch

Improving Customer Journey for Faster Printing and Design Uploads

Panda Print, a leading online printing and stationery shop in Brussels, offers a diverse range of print products including business cards, flyers, posters, and custom merchandise. With over 30 years of experience, the company focuses on providing express and same-day printing services, making it an essential partner for local businesses needing quick turnaround times. CMSMART played a pivotal role in transforming Panda Print's online presence by enhancing their ordering journey. This involved streamlining the product discovery process, making it easier for customers to find and select services. The improved system facilitated seamless configuration of products, straightforward artwork submission, and a user-friendly online design experience. By optimizing the catalog structure and reducing friction in the purchasing process, CMSMART enabled Panda Print to better serve its customers while maintaining efficiency.

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Optimized Online Presence for Premier Print and Laminating Services - project preview
Packaging, labels & stickers

Optimized Online Presence for Premier Print and Laminating Services

PALS, a well-established print and laminating specialist based in Gold Coast, offers a diverse range of services, including customized banners, signage, stickers, and other marketing materials with a commitment to fast turnaround and Australia-wide shipping. Recognizing the need to streamline their online ordering process and improve customer interaction, CMSMART helped revamp their digital presence by enhancing the catalog structure and simplifying the ordering flow. Customers can now easily browse through clear categories, upload design files, and request design assistance directly on the website. This transformation led to improved service discoverability and a frictionless experience for clients looking to order high-quality printed products.

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Enhancing the Online Shopping Experience for Protective Phone Accessories - project preview
Agencies, API & integrations

Enhancing the Online Shopping Experience for Protective Phone Accessories

mySCREEN is an Australian retailer specializing in protective phone cases and accessories, with both an online store and physical kiosk presence. They offer a diverse range of products, including cases for various device models, screen protectors, and repair services. CMSMART played a pivotal role in enhancing mySCREEN's online ordering experience by streamlining the customer journey. The new platform improved service discoverability and made it easier for customers to navigate, select products, and complete their purchases. This transformation has not only revitalized the online store's browsing experience but has also increased customer satisfaction and engagement.

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Improving the Online Experience for Print Service Ordering and Personalization - project preview
Apparel & merch

Improving the Online Experience for Print Service Ordering and Personalization

myPrintshop is a distinguished online retail platform based in Greece, offering a diverse portfolio of digital and large-format printing services. Specializing in personalized products, apparel, and commercial printing, they cater to individuals and businesses alike. CMSMART played a pivotal role in enhancing myPrintshop's online presence by streamlining the ordering process, improving service discoverability, and implementing user-friendly design tools. Customers can now easily browse and select products, create custom designs, and upload artwork seamlessly, leading to a more efficient and satisfying purchasing experience.

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Optimized Web-to-Print Solution for Enhanced Customer Engagement and Service Delivery - project preview
Agencies, API & integrations

Optimized Web-to-Print Solution for Enhanced Customer Engagement and Service Delivery

In the rapidly evolving web-to-print sector, our client faced challenges in presenting their offerings to potential buyers due to a minimal online presence. CMSMART played a crucial role in enhancing their website by developing a structured catalog that clearly outlines services, thus improving service discoverability. The user experience was transformed to facilitate an easier ordering flow, enabling customers to upload artwork and configure products seamlessly. This improvement aims at reducing the friction that customers encounter when selecting options and submitting designs, ultimately streamlining the entire customer journey from inquiry to fulfillment.

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Enhanced Online Ordering and Portfolio Presence for Web-to-Print Services - project preview
Agencies, API & integrations

Enhanced Online Ordering and Portfolio Presence for Web-to-Print Services

CMSMART enhanced the online presence and ordering process for a prominent web-to-print business, improving the customer journey for designing and purchasing various personalized products. The streamlined solution allows users to interact with a professional online storefront that facilitates easier access to services, ensures clarity in product offerings, and supports artwork uploads seamlessly. This transformation provided a responsive experience, generating a clear path for customers from consultation through to fulfillment, significantly optimizing how services were presented and utilized in the ordering workflow.

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Enhancing Online Presence for Streamlined Print Ordering and Customer Engagement - project preview
Corporate & B2B portals

Enhancing Online Presence for Streamlined Print Ordering and Customer Engagement

Cmsmart played a pivotal role in transforming the client's online presence, enhancing their web-to-print eCommerce capabilities. By reshaping the service discovery process, we enabled customers to easily navigate a broad range of print products, including business cards, flyers, and signage. The improved platform facilitated a smoother customer journey from product selection to artwork submission, ensuring a more intuitive ordering flow. By optimizing the catalog structure and enhancing visibility for various services, we significantly elevated the user experience, thus empowering customers with a more efficient way to fulfill their printing needs.

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Enhanced Online Ordering Experience for Customized Merchandise Fulfillment - project preview
Apparel & merch

Enhanced Online Ordering Experience for Customized Merchandise Fulfillment

Merch38 is a B2B platform dedicated to helping businesses and brands maximize profitability through custom printed merchandise. The easy-to-use platform offers options for apparel and merchandise with quick fulfillment and shipping through its network of affiliate printing partners. CMSMART played a crucial role in enhancing Merch38’s online presence by streamlining its ordering journey and improving service discoverability. By restructuring the website's catalog, simplifying the buying workflow, and enabling efficient design uploads, the platform allows clients to order with ease while enjoying a seamless fulfillment experience.

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Streamlined Customer Journey for Custom Product Ordering and Design Upload - project preview
Agencies, API & integrations

Streamlined Customer Journey for Custom Product Ordering and Design Upload

A leading custom fabrication business faced challenges in showcasing their diverse product offerings and managing customer orders efficiently. The complexity of navigating their existing platform discouraged potential buyers and lengthened the ordering process. CMSMART successfully transformed their online presence by implementing a user-friendly catalog structure and streamlined ordering flow. By enhancing the service discovery elements and simplifying the product selection process, CMSMART enabled quicker access for customers to place orders and upload design files. The resultant platform is not only visually appealing but also simplifies the journey from inquiry to order fulfillment, laying the foundation for future growth.

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Enhanced Online Ordering and Service Discovery for Signage Solutions - project preview
Packaging, labels & stickers

Enhanced Online Ordering and Service Discovery for Signage Solutions

CMSMART helped revamp the online presence of a leading signage and graphic design company, streamlining their ordering process for signage products such as realtor signs, business cards, and decals. The new platform features a structured catalog that simplifies service discovery, along with an improved customer journey that enhances the purchasing experience. From initial contact and quotes to artwork submission and production, the seamless workflow allows customers to navigate effortlessly through their signage needs with clarity and efficiency. This transformation has positioned the company to effectively serve a diverse client base, ranging from small businesses to large franchises, ensuring fast turnaround times and customer satisfaction.

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